Spirit Airlines, Inc. is an American ultra-low-cost carrier headquartered in Miramar, Florida in the Miami metropolitan area. It is the seventh-largest commercial airline in the United States. Spirit operates scheduled flights throughout the United States and in the Caribbean and Latin America. The airline operates bases in Atlantic City, Baltimore, Chicago–O'Hare, Dallas/Fort Worth, Detroit, Fort Lauderdale, Las Vegas, and Orlando.
Spirit Airlines, Inc. is a Delaware corporation that is publicly traded on the New York Stock Exchange
As of March 2020, the Spirit Airlines fleet consists entirely of Airbus A320ceo and A320neo family aircraft.
Concerns and conflicts
Spirit Airlines has been the subject of complaints and punitive actions by the United States Department of Transportation (DOT). Most of the claims against the company were for allegations of deceptive advertising practices, customer service, and the airline's policies for charging additional fees at the time of purchase:
- In November 2011, the DOT fined Spirit $43,900 for alleged deceptive advertising practices. The complaint claimed that the airline had been running an advertising campaign that promoted specific discounted fares on billboards, posters, and Twitter, but did not disclose full details regarding extra fees added onto the advertised rates.
- In January 2012, the DOT fined Spirit $100,000 for mishandling of plaints related to its treatment of customers with disabilities.
- In 2013, and again in 2015, the DOT received more passenger complaints about Spirit than any other airline; the rate of complaints was "dramatically higher" than the overall rate for the industry.